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We usually post orders placed before 1pm on the same day. From time to time there may be delays due to peak periods such as Black Friday and Christmas periods. 

We expect your package to arrive in 1-3 business days and 3-5 business days for rural areas, however this changes depending on your location and current congestion times e.g.: during Christmas shopping period, shipping may take longer. Processing times may also be extended during holiday periods.

You may have noticed that some of our items have estimated shipping/dispatch dates. This happens when an item is out of stock. A pre-order means that we are currently out of stock but you are able to still place an order so your order is sent out as soon as we receive our stock for that item.

If you're not sure if your item is a pre-order, you can check out the product page on our website for your item and it will say there if it is a pre-order. 

We have 2 warehouses, one in Tennessee and the other in Utah. 

If you have multiple items in the same order, we usually send our items together, but in separate parcels as they are bulky. The courier shoudl deliver them together, but sometimes they accidentally separate them. If this happens, the other parcel(s) should arrive in the next few days. Please send us an email (info@musclemat.com) if it doesn't arrive within 5 business days of your first parcel arriving. 

We try to send out all orders as fast as we can. However, there may be a few reasons why your order hasn't shipped yet. These could be:

1. Your order is a pre-order. A pre-order is when we are currently out of stock for that particular item yet you are still able to place an order so that it is sent as soon as we get stock on the estimated date. We notify current pre-orders on the product page, at checkout and on confirmation. If you're not sure if your item is a pre order, you can check out the product page on our website for your item and it will say there if it is a pre-order. 

2. It is a holiday or sales period. In busy periods such as during sales and holidays, our processing times may be longer due to increased amount of orders. 

3. There is an error with your order. This could be due to incomplete details, issues with payment or some other reason. If your order is not a pre-order (check the product page of your item on our website if you aren't sure), it is not a holiday period, and it has been more than 3 business days, please send us an email and our friendly team will look into it ASAP. info@musclemat.com

We offer PayPal, Visa, Mastercard, Amex, GooglePay, Apple Pay and Shoppay! 

Our system only allows for one discount to be applied. This includes but is not limited to offers, sales, promotions, discount codes, vouchers and gift cards.  As only one discount to price can be applied, if you have multiple discounts, we recommend using the one that gives you the largest discount. See our Terms of Service for more information. 

Yes! All of our products come with a 1 year warranty in addition to applicable consumer laws.

If your mattress is extra deep or your sheets are very tight, you may need to use extra deep sheets or sheets of the next size up. This is because you don't want sheets that are very tight as they will compress the mattress topper. 

We get a few questions about what size to get depending on your bed. For example, sometimes people wonder if they have a Queen sized bed, should they get a Queen topper? The answer is yes. We recommend getting the same sized topper as your bed.

If your mattress is between sizes, measure the width and length, then try to match it to the closest size. 

We find that our toppers are quite neutral in terms of heat. They are not too hot or too cool. Many customers have commented that they are great for all seasons.

A great tip is to use flannelette sheets in the cooler months; and cotton, linen or bamboo sheets in the warmer months!

We cannot guarantee that our topper does not contain any allergens. For example, it does not contain latex directly but is made in the same facility as latex products. For this reason, we do not recommend using it if you have any allergies to certain materials. 

Mattress Toppers are a great and inexpensive way to improve the comfort of your bed. It makes sense for those that are looking for more comfort, a cozier bed and a way to protect your mattress.

With over 50% (and rising) of Americans using mattress toppers it is quickly becoming the optimal way to improve your bed.

If your question can't be answered by these FAQs, please don't hesitate to reach out to us! We can be best reached via email: info@musclemat.com

Our business hours are Monday to Friday 9am-4pm PST. One of our friendly team members will endeavour to be in contact within 1-2 business days. 

We always endeavour to respond within 1-2 business days (Monday to Friday). If you have not heard a response from us within this timeframe there may be a few reasons.  Here are the most common reasons why we may not have responded yet: 

1. It is the weekend - our business days are Monday to Friday. Please be patient and we will be in contact as soon as we can.

2. Our phone line is not always staffed - as we are a small business, we are not able to staff our phone line at all times. We appreciate your patience, and if it's urgent, email is the fastest way to get in contact.

3. Your message to us was filtered to spam, or our reply was filtered to spam. Please check your spam/junk folders for our reply. We do check our spam folder regularly, but in case your email has bounced, try using a different email account to contact us. 

4. Your email provider has blocked our response. This is common when you are emailing from a work email address, as the email provider may block some emails that come from outside your workplace institution. Try emailing us from your private email address. 

If you have not heard from us within 3 business days, try using a different email account to email us at info@musclemat.com

You can also send us a message on Facebook messenger on our Facebook page.

When you receive your Relax Mat, it may have some folds or creases due to the way it is packed. We recommend opening it and lying it flat for 1-6 hours. We then recommend using an iron/steamer on minimum heat and max steam settings to iron out the folds. Do not hold the iron in one spot. Instead do multiple passes if you need extra ironing to remove a stubborn crease.

The Relax Mat is a 1.4 inch thick tatami memory foam mat. It has a stain and water resistant outer coat and a high density foam inner. Lot's of adults and kids find themselves napping, sleeping, playing and gravitating towards these tatami mats. 

Tatami Mats have won the toy of the year award overseas. Tatami Mats are amazing for kids to safely play on. 

In extremely rare cases the non slip bottom of our mat can react with the polish on floors leaving small black dots. We have only seen this happen on old floors where the polish is already breaking down.

We recommend testing the mat on an inconspicous area for some time before moving it into a main area of the home.

The Relax Mat is 1.4 inches thick - The thickest Tatami Mat mat on the American market.

We take the measurement from the centre of the mat by cutting a cross section into the foam.