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Frequently Asked Questions

Shipping and Handling

What Are The Shipping Times?

What Is A Pre-Order?

Where Are You Based?

I Ordered Multiple Items But 1 Or More Are Missing

Why Has My Order Not Shipped?

Payment Questions

What Payment Options Do You Have?

Can I use more than one discount/offer/sale/promotion?

General Product Questions

Do You Have A Warranty For Your Products?

Mattress Topper Questions

Will My Sheets Fit The Mattress Topper?

What Size Mattress Topper Should I Get?

Is The Mattress Topper Too Hot Or Cold?

Is Your Mattress Topper Allergy-Free?

Is It Good to Have a Mattress Topper?

Customer Service

These FAQs Do Not Answer My Question

Help, Why Hasn't Customer Service Replied To Me?

Relax Mat Questions

How To Expand The Relax Mat

What is a Relax Mat? (Tatami Mat)

Can I Use The Relax Mat On Polished Floors?

How Thick Is The Relax Mat?